5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard businesses are capable of providing the support that property managers want, but also often do not due to a lack of continuing quality control processes.
Safety guard businesses are unlike any vendor a property manager usually hires. If you employ a painter, then you can see whether or not they do their jobs by taking a look at the walls. But when you employ a security guard company, how often can you determine if the protector company is doing their job including running background checks and drug screenings, providing great training for your own guards, and efficiently tracking and supervising your defenses. In most cases they likely are, but it’s important to employ a method of verification and quality control to ensure that problems connected with the lack of doing these jobs don’t start to occur.
In this article we’ll talk five (5) easy steps to enhancing your security guard service and achieving what you picture as your perfect warehouse security guard.
Display Your Guards Qualifications
In many nations, guards are mandated to have a specified level of training before they can start working as security guards. If your condition is one of those states, ensure your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the sort of training that’s being provided by your security provider and ask yourself does it seem adequate.
It is also the security guard company performing history and drug screenings on all your guards until they send them to your property? If they are, they ought to be providing you with verifications. If not, why?
Another superb way to display if the protector is a good fit for your house is to perform a brief”interview” to get a feel for the guard and to explain your expectations. This first dialogue will tell you a good deal about what to expect from that shield and it provides you a chance to ask another shield if you feel it is essential.
Evaluate Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every shield to the company itself, in several circumstances the guard’s orientation to his delegated property isn’t as complete. We call the orientation for the delegated property”Website Specific Training”. Find out what your website specific training looks like:
• Can it occur at your property?
• How long is each new officer trained?
• How long can the security company double lender?
Determine the response to each of the questions and make sure they match what you feel is sufficient. You should even consider sitting in on your security guard company’s orientation and also your website specific training to get an understanding of what goes on preparing a shield to operate in your property.
Review Your Guard’s Supervision
Protect supervision is one of the main factors of very good security guard support. When security businesses deliver poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the protector to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel their work isn’t important and they start to find themselves as not as a part of the security group. When guards don’t feel like part of your group it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract does not require onsite oversight, how can your security guard company remotely oversee its defenses? Outside of the Standard security company field manager spot checks, the two methods of distant supervision that prove most successful are:
Officer Tour Tracking Systems
If your guards must produce rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a distant means of tracking the guards while they are in your property. These monitoring systems allow the security guard company to monitor the log and time the activity of these guards while they are making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly get an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of those reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that using a method for guards to check in frequently with the security guard provider provides a way of making sure each guard is secure and alert. Using guards check-in frequently with the security guard company, at least each 30 minutes, guards feel their security is important and being awake and attentive is an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always great ways of finding out just what is occurring with your security as you aren’t there. During these inspections, make sure that you ask your security guards questions regarding their duties and responsibilities to ensure they know their jobs. In fact, we suggest having your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a certified security adviser as part of your continuing security program. Remember, when choosing a security adviser be confident the adviser isn’t really a security guard company. If that’s the case, your audit is sure to develop problems with your existing security guard company.